Loading...

NEWS

NIBA unveils project to prove broker value

The National Insurance Brokers Association (NIBA) has launched a major project to research and prove the true value of brokers to their clients and the community.

As the debate over broker commissions continues, NIBA’s board has tasked Deloitte Access Economics with preparing a report on “the role and value of insurance intermediaries in...

Customers, technology top insurers’ priority list

Delivering better customer outcomes and technological know-how are driving insurers’ ongoing efforts to pull their businesses into the 21st century.

Nearly a quarter of the 50 insurance leaders interviewed by financial services technology provider TAS list “customer experience” as their top priority for the year ahead, according to a new report.

Artificial intelligence...

Sort it out: broker calls for talks with agencies

Formal forums should be held so brokers and underwriting agencies can better understand each other’s needs as the local market hardens, a Victorian broker says.

Damian Petruccelli, account manager at Melbourne suburban brokerage Arrowsmith & Petruccelli, says brokers are often in the dark about agencies’ appetite and access to capacity, and suggests a...